Summary
Suggestions and best practices to avoid loss of data with your Compact Flash cards. Avoiding loss of data on Compact Flash cards / CF cards.
In-Depth
Phase One recommends that you test all new Compact Flash cards by doing an initial test to verify that the capture files are stored properly on the card and can be accessed on a computer. This step will prevent unpleasant surprises when shooting on location or when you return from your job. Compact Flash cards are manufactured by suppliers outside of Phase One´s control and Phase One can not guarantee that the cards are not defective.
If you run into issues with corrupted data on CF cards try these utilities:
Sandisk offers a Data Recovery software called "Rescue Pro" / "Rescue Pro Delux" (Links below for PC and Mac).
"Rescue Pro" / "Rescue Pro Deluxe" for PC
"RescuePro "/ "Rescue Pro Deluxe" for Mac
Lexar offers one called: "Image Rescue Software"
You can register your memory card online at Sandisk's web site at: http://www.sandisk.com/registration
Technical Support
Visit SanDisk's web site, www.sandisk.com, or call 866-SANDISK (866-726-3475) between Monday - Friday: 7:00 A.M. - 4.00 P.M.Pacific
Please note that Phase One can not offer technical support on Sandisk's products.
SanDisk's 10 Year Warranty
SanDisk's Warranty for Compact flash cards is available online at:
http://www.sandisk.com/products/memory-cards/compactflash/
SanDisk cards are not covered by Phase One warranty, but is solely covered by SanDisk's warranty.
Tips:
Never unplug a card or disconnect the battery or power supply from the P 20 or P 25 while the back is writing data to it or damage to the file structure will result in rendering the card unreadable and the possible loss of all captures. When the P back is writing data to the card a red light will indicate that writing is in progress.
A CF card can be damaged to an extent that it is even hard to format on a Windows computer (the computer can simply not mount it), but with a little patience it usually is possible to format the card. although the communication with a damaged card is very slow.
SANDISK OR PHASE ONE SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTAL DAMAGES OR LOST DATA.