Summary
There are many places to find help for your problem. The best place to start is right here or at the Support page.
In-Depth
There are a number of resources at hand to solve a technical issue.
Knowledge Base
To access the Knowledge Base, search in the text field at the Support page.
The Knowledge Base is a collection of hundreds of articles written and updated by the Support team at Phase One. The topics covered span from legacy hardware to optimizing the software. As illustrated in the image below, enter some keywords regarding your query in the search bar at the Support page.
Contacting Your Local Dealer
Find your local dealer on our website via this link. Phase One's dealers and distributors around the world are all trained in our products and they will be able to answer the questions that may arise.
In order to respond quickly to your request or question please provide your local dealer with all relevant information. For instance: Send images or send screen dumps that illustrate the problem and specify which equipment you are using.
Capture One Manuals
The user guide is an online resource that is in-depth on all the features and tools of Capture One. Workflow is covered, however the User Guide is primarily designed to explain every facet of the Capture One tools, interface, options, etc. A printed manual is not available from Phase One. There are online user guides and PDF manuals available for download here:
https://support.captureone.com/hc/en-us/categories/360000279017-User-Guide
Capture One and Capture Pilot User Guide
The online Capture Pilot user guide can be found here:
https://support.captureone.com/hc/en-us/sections/360000685637-Capture-Pilot
Capture One Pro YouTube Channel
The Capture One YouTube Channel covers various topics such as tutorials, technique and workflow tips. All webinars are archived for later viewing. You can find them here:
https://www.youtube.com/channel/UCJgJWICGMzzvXk2wIgqxVEQ
Capture One Blog
The blog posts are written by both guest photographers and retouchers as well as Phase One staff.
https://blog.captureone.com
Phase One and Mamiya-Leaf User to User Forum
Phase One provides various user forums on both english and german. These forums are available for all kind of users. Some of the forums are provided in coorporation with our dealers of the Capture One software. Note this is primarily a user-to-user forum and is generally not the fastest route to a solution. You can find the forum here:
http://forum.phaseone.com/
Capture One Software Support
If you have purchased your Capture One software at a dealer, please contact that dealer for help and support. The dealers are all trained by Phase One and are extremely knowledgable in the software. Most issues such as a crash, a freeze, or lockups, can be resolved very quickly this way. Otherwise, please create a support case via the Capture One website at the Support page by clicking "Submit a Request".
https://support.captureone.com/hc/en-us
Phase One Hardware Support
If you have purchased your Phase One hardware at a dealer, please contact that dealer for help and support. The dealers are all trained by Phase One and are extremely knowledgable in the hardware. Most issues such can be resolved very quickly this way. Otherwise, please create a support case via the Phase One website by clicking the top big blue button here:
https://www.phaseone.com/en/SupportMain
Related Articles
KB1624: Locating Capture One Logs on Mac
KB1625: Locating Capture One Logs on Windows
KB1996: Creating a Support Case
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